5370 Saint-Michel, H1Y-2C7 Montréal, Canada

OPERATIONS COORDINATOR

October 2020
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About our partner

Our Partner, have created a simple, intuitive, and easy-to-use platform where checkout can be completed in less than 2 minutes. Customers must specify only a few personal details, have access to 24-hour chat support and can track their transit all from the partner’s app. By partnering the customers with a Mate that has the tools, the manpower, and the vehicle adapted to their needs, our Partner takes care of transporting their belongings to their new residence as well as delivering any large item purchased online.

They vision is to create a market-leading tech platform that enables customers and businesses to provide and receive moving/delivery services and simplify their logistics. They are a startup with high growth potential; our growth rate from Q1 to Q2 of 2020 was 600% with an average monthly growth rate of 66%.

They are a diverse group of driven, young professionals looking for hardworking and dynamic individuals to join our community as we journey forward!

What’s in it for you ?

As Operations Coordinator, you will fulfill tasks related to the day to day operations of the company. In doing so, you will be able to improve your problem solving skills, your understanding of operational processes, and your ability to collaborate with other team members to assure successful moves and deliveries.

Within this role, you will also be able to expand your knowledge on the startup sphere, and engage in meaningful conversations with the company’s founders and managers through their training sessions, workshops, and happy hours.

Role description :

The Operations Coordinator will be responsible for staying up to date with the company’s upcoming jobs, and matching them to the appropriate mate. They will also draw on their knowledge of Montreal and of moving/delivery logistics to successfully plan and execute all jobs punctually & efficiently.

Your goals are, but not limited to :

  • Working with the Acquisition Coordinator to keep the mate_related needs, training documents, and SOPs are up to date
  • Interacting with clients to gather information regarding upcoming jobs
  • Assisting the Operations manager & Customer Support Specialist with answering client concerns

What we are looking for ?

We are looking for a highly motivated individual that is willing to work hard, learn and grow exponentially. Candidates must be people-oriented, flexible and able to adapt to new situations frequently.

General Requirements :

  • University degree or currently completing one
  • Interested in the startup and venture capital space
  • Bilingual French/English
  • Familiar with the City of Montreal and surrounding areas
  • Customer service experience is a major asset
  • Comfortable working in a fast-paced environment
  • Comfortable using web applications (sheets, etc.)
  • Strong organization skills

What we offer

  • The company swag
  • Happy hour every Thursday
  • Training opportunities to grow your skills
  • Birthday treats to celebrate you
  • Counselling service upon request
  • Reference letter upon request

Partner’s Value :

They pride themselves on staying true to their values at all times. They are constantly re- evaluating these principles to ensure that they reflect the firm culture they seek to maintain.

1. Grit

They train their employees to harness their entrepreneurial spirit to spur innovation and problem- solving that will continuously improve their products and services, and enable quick thinking when their clients need assistance. Employees are given significant autonomy with the understanding that additional sweat is compensated with additional reward.

2. Impact

They sweat-equity framework succeeds because their team believes in their vision; they understand that their work is a part of a larger ambition of what the world can become: efficient and eco-friendly. They picture a world where businesses and customers will use our app to transport their goods due to their advanced logistical capabilities that will reduce road congestion and optimize delivery routes to ensure that all cars and trucks are travelling full. They want to make an impact globally by contributing to the creation of smarter cities that take a multidimensional approach to sustainability.

3. Transparency

They are committed to being open and honest about all aspects of their services. It is their objective to make every part of their booking process and their pricing model transparent so that their clients know exactly what they are being charged and why, as well as how to properly prepare for a move.

4. Diversity

They have committed themselves to diversifying their workplace at the executive, managerial, consultant, and analyst/intern levels. They recognize the value of having a variety of perspectives at their table, and understand that having a representation of diverse backgrounds, cultures, and races at their firm incites higher creativity and engagement, and ensures that both, employees and clients feel safe and at-home within their spaces.

5. Commitment to Clients

They value the trust of their partners and clients, and aim to go above and beyond no matter the circumstance. As the firm continues to grow, they are dedicated to positioning the business around solving moving and delivery pains while making sure that their product remains meaningful. They engage in personalized follow-ups with every client to gain feedback on their experience, and actively work to make sure that all their pain points are relieved.

6. Personal Development

By providing their employees seminars and workshops, they encourage their employees to strive toward their professional goals and show their devotion to their personal development.

INFORMATIONS

Location : Montreal

Position type : Full-time

 

 

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